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Do I need an appointment if something happens to my braces or can I just “stop by”?

Carolina Braces
July 11, 2017

You need to call the office if you have a problem with your braces to set up an appointment. We usually have same day emergency visits available and it is our goal to make sure you are comfortable.

CTA 1
Teen
Sawmill Road

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Sawmill Road

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Our patients rave about us, consistently leaving 5-star reviews that reflect their love for our friendly service and exceptional orthodontic care!

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Staff is super friendly and knowledgeable. Service was quick and I appreciated the gift bag filled with goodies. Such a nice gesture!The office space is clean, inviting and nicely... decorated. I felt super comfortable before and after receiving traditional braces.I’m excited for my journey! Thank you Dr. Hamilton, Ms. June and Emma!read more
Taura J
Carolina Braces is simply the best orthodontist in the triangle area. Dr. Kent and is staff is “a cut above the rest “. My family and I have had service done with Dr. Kent, and he is just... the most experienced, professional, honest and friendly orthodontist you will meet. He personalized each patient needs, and he will even give his phone number for you to contact him if you have an emergency outside office hours. He truly cares about his patients, and ensure that your experience is pleasant, comfortable and relaxing, which of course, ease any tension you may have when choosing to wear braces. The staff goes above and beyond to serve and provide the best client experience. Other orthodontist, that I have experienced in the past, as soon as you enter their establishment, it is a monetary venture, and it is made obvious. Dr. Kent and his staff sincerely cares and appreciates his patients. Thank you Dr. Kent and staff for always providing excellent customer service. It is because of the customer service experience you provide, allows patients like myself to return. Hats off to you Dr. Kent and staff, You deserve a standing ovation!read more
kim C.
Carolina Braces is awesome! Everyone was friendly and professional. I had a great experience. Dr.Kent was great. Had a consultation for braces and left out with braces the same day. I’m so... happy that I chose Carolina Braces.Danielle was great. She was awesome. The whole visit was amazing. Thanks Danielle.read more
Gaynell B.
I came in to get braces and I worked with a few people but for the most part Geraldina and Dr.Kent and Dr. Hamilton worked on my new smile and were very nice and helpful. Thank you guys so... much!read more
Jahzamire C.
Keri was Super helpful and at the brier creek offices. Went by super smooth and was taken care of, would definitely recommend to anyone else getting braces.
Astrø W.
Amazing place!!! Very pleasant, polite and welcoming !! Karie always take good care of me when I come in!! Patient polite and caring to make sure my braces are comfortable. Also very... knowledgeable!! I really enjoy the whole staff here!!! They definitely value customer service and experience!! Dr. Kent and Dr. Hamilton are the best!!!read more
Tiffany G.
This was the best experience I’ve had at an orthodontist. The process of being seen, was so personable, the staff was so friendly and kind. But also extremely knowledgeable and informative.... I also loved that they had the top notch technology in the market. And Mr. Kent seems to be passionate about his service and portrays as an experienced expert. It was an easy YES! I can tell this company is all about community. Looking forward to having a better smile with them:)read more
Chanel C.
Saw Danielle today for a check up, she was amazing! Super friendly and loved the chatter! Very informative and kept me from being bored!
David G.
Danielle was great! Very knowledgeable and had an answer for every question. I felt very welcomed and appreciated as patient with her . Thank you again Danielle!
Labria J.
Dr. Kent and his Crew are phenomenal. My children received treatment them and their teeth are beautiful. I will be going for myself in the near future
Steph
I had my appointment with Danielle today and she was awesome! The pain level that I’m on is a 1 or 2 when I know I should be at a 10. She was very gentle and sweet through out the visit. I... loved my experience today. Good job Danielle!read more
Atoria B.
Update to former review:It took two years, but our son is finally out of braces! We recommend Dr. Kent as he was very kind with our son and did his best to make sure he had a good... experience. The treatment ended up well, despite the difficult initial start, and we do recommend this business!This review is for the Brier Creek location. It seems that most of the reviews for this company reflect experiences at the other location. We have had a very frustrating experience thus far and I would not advice anyone to come here for treatment. I will update this review later and hope that our experience will improve. Bottom line - this location is not fully staffed and wait times are long and the technician and doctor turnover is high. None of the technicians at this location have been here more than a year. Dr. Marsh was here when we started but then left after our initial appointment with no communication whatsoever. Dr. Kent does not come to the Brier Creek location but once a month so if your consult was with him, just be aware you will likely not be able to see him again at this location. It a difficult to get an appointment or build any kind of relationship with the technicians. I don’t think the staff here get full breaks and must be overworked. The new doctor here, Dr. Hamilton, seems good and we are hopeful that our experience will improve. I do think this place needs to stop taking new clients until they can get caught up with the patients they already have. They also need to make sure their staff is not overworked and there is plenty of time in the daily schedule for emergency visits as well as adequate lunch breaks. We have been here for over six months now, five separate visits and every time there has been a shortage of workers.read more
Amber H.
Danielle is the bomb.com, She made this experience easy and I appreciate her.
Tanisha B.
Emma is an absolute pleasure!! She is very knowledgeable, funny, and overall a beautiful sprit. Thank you so much Emma for all you do :)
Taylor L.
I had an amazing experience with Emma at Carolina Braces! From the moment I walked in, she made me feel welcome and comfortable. Emma is not only professional and knowledgeable but also... incredibly kind and patient. She took the time to explain every step of the process, answered all my questions, and made sure I felt confident about my treatment plan. Her attention to detail and friendly demeanor truly set her apart. If you’re looking for someone who goes above and beyond to provide excellent care, Emma is the one to see! Highly recommend her and the entire team at Carolina Braces!read more
Pesos P
Great experience. Orthodontists are very kind people and are very good at their job.
DaJameson
The office is very nice and they do everything they can to make the process easier on you. Reasonable price too I plan on taking my son there in the spring.
charles A.
I always have a great experience here . Danielle was great today as well.
J P.
Carolina braces are the best braces company & I am highly appreciative of the service & excellent outcome of my teeth and I just wanna shout out all workers for doing a great job and I... would definitely recommend their service!!! Thanks again!read more
Tyniah S.
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